We’re here for you!

Important information about COVID-19 and shopping in-store


In the current situation, we want to assure you that we are doing everything we can to protect you
and our employees. Your health and that of our employees is our primary concern. 

This is why we have put together everything you need to know about shopping at Villeroy & Boch here.
If you have any questions, please contact us at service.nordic(at)

We hope you have a safe and relaxed in-store shopping experience despite these challenging times. 

Your Villeroy & Boch team

Stay safe by keeping your distance.
The general guidelines also apply to our stores: you and our employees have to keep at least 1 meter apart from other people. If we can’t serve you immediately, please be patient – simply spend a little more time being inspired.

We provide plenty of space.
To make it as easy as possible to adhere to the distancing guidelines, we only allow a maximum capacity of one customer per 20 m2 in our stores. Should you have to wait outside the store, you could browse our online shop.

Floor markers help at the tills.
You’ve probably seen them at the supermarket: floor markers at the tills show the minimum distance to make sure that you and our employees are protected everywhere.

Hygiene is king.
We sanitise and clean wherever we can. It might be a little annoying now and then, but it will help keep us all safe through these difficult times.

Questions about shopping in-store

We will get through these tough times with patience and kindness. Things are bound to not work straight away as you or we are used to.
We’re looking forward to seeing you in our stores and online shop.

We’re looking forward to your visit. Stay healthy and safe!