FREQUENTLY ASKED QUESTIONS
How can we help you? Welcome to our FAQs! Here we answer frequently asked questions. If you have any further questions, we are happy to help!
We are happy to help
Find answers to frequently asked questions about all areas of our online and offline product range, your orders, our services and much more on our FAQ pages compiled for you by the V&B Customer Happiness Team.
Online Shop FAQs
Discover the most important online shop questions for a smooth shopping experience. Click to find out all the details and contact us for further assistance if needed.
Secure payment by card or invoice
Free delivery
for My Club members from kr 600
30-day return policy
Frequently asked questions - Bathroom
Do you have any questions about bathrooms and wellness? Here you will find many answers on topics such as CeramicPlus, cleaning and care or planning and advice.
Frequently asked questions - Living and dining area
Welcome to the living and dining room section! Discover answers to frequently asked questions about how to optimise your home. From furnishing tips and decorating ideas to practical solutions, you'll find everything you need to make your living and dining room a cosy and functional space.
Kitchen FAQs
Can I still obtain articles that are no longer in the current Villeroy & Boch range? Is a ceramic sink easy to clean? Are there other installation options apart from the classic built-in sink? You will find relevant answers to these questions and many other frequently asked questions here.
My Club FAQs
Welcome to the My Club customer club! Here you will find answers to frequently asked questions. Discover the benefits of membership and how to make the most of your My Club experience. Click on the questions below to find out more details.
COMPETENT AND FOR EVERY OCCASION
Service & advice
Bathroom Planner
The online Bathroom Planner allows you to plan your bathroom online according to your wishes and requirements in just a few steps.
Online video consultation for your bathroom
Our planning experts will design your new bathroom with you online free of charge.
Pattern availability service
If your porcelain series should ever be discontinued, you can be informed in good time by our re-purchase service.